OCSTC

2013-08-07 Joe Welinske presents "Trends in Software User Assistance: A Review of the Latest Tools, Technologies, and Techniques"

From August 07, 2013 7:30 pm until August 07, 2013 8:30 pm
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Categories: Chapter Meeting
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Wednesday, August 7

  • Member Rate: $5.00
  • Nonmember Rate: $10.00

There is limited space available. Register early. Invite friends to your home or office to join you.

About the Presentation

User assistance is much more than "Help." It encompasses a wide range of skills and technologies that are combined to improve the software user's experience. We contribute through wizards, tutorials, and web-based training. We develop and populate knowledge bases and content management systems. Printed manuals and their PDF equivalents are still an important element of our documentation sets. Many of us are now embedding helpful content directly into the user interface. We are involved with usability testing, localization, testing, quality assurance, and branding. This presentation provides a cutting-edge overview of the latest trends in software user assistance, defines the key terminology, highlights the most important technologies, and offers predictions on future directions of our field.

About the Speaker

Joe Welinske specializes in helping your software development effort through crafted communication. The best user experience features quality words and images in the user interface. The UX of a robust product is also enhanced through comprehensive user assistance. This includes Help, wizards, FAQs, videos and much more. For over twenty-five years, Joe has been providing training, contracting, and consulting services for the software industry. Joe recently published the book, Developing User Assistance for Mobile Apps. He also teaches courses for Bellevue College, the University of California, and the University of Washington.

WritersUA

The WritersUA Conference for User Assistance is visiting Newport, Rhode Island, October 27–29. There will be a full series of fast-paced sessions from over twenty experience practitioners. This is a great chance to meet and share with your colleagues in a relaxing, fun environment. Registration is open now. http://writersua.com/conference/


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